Terms and Policies

Notice to Pause: If a student wishes to temporarily pause lessons, they must send a written notice at least twenty-four (24) hours prior to their next payment. Once pause is initiated, students have thirty (30) days to return before their time slot is forfeited.

Time Slot Retention: Reserved lesson time slots may only be held for up to thirty (30) days during a pause in services. After this period, the reserved time slot may be forfeited and future scheduling will be subject to instructor availability.

Discontinuation: Customers who wish to discontinue lessons must notify Haharana before the completion of their final scheduled lesson. Failure to provide notice before the next billing cycle may result in automatic renewal charges.

Minors: A parent or guardian must be present for at-home lessons with students under 18 years of age; otherwise, the instructor will not conduct the lesson and the lesson credit may still be considered used.

Make-up Credits: Each package comes with one (1) make-up credit. Make-up lessons must be scheduled at least twenty-four (24) hours in advance and completed within thirty (30) days of the missed class. The usage of make-up credits requires active enrollment; credits are non-transferable, have no cash value, and expire if enrollment ends. 

Late Student Arrival: In the event that the student arrives late to a scheduled lesson, the lesson will still end at the originally scheduled time and the lesson credit will be considered used. Extension of lesson time is solely at the instructor’s discretion.

Instructor Cancellation: In the event an instructor cancels a lesson, the instructor must issue a make-up credit. 

Late Instructor Arrival: In the event that an instructor arrives more than ten (10) minutes late to a scheduled lesson, the student will receive a make-up credit.

Online Lessons & Technology: Students participating in online lessons are responsible for maintaining a stable internet connection, functional device, and suitable learning environment. Technical issues on the student’s side do not automatically qualify for refunds or make-up credits.

Recording of Online Lessons: To ensure the compliance of safety policies during online lessons, all online lessons will be recorded and securely stored within our system. Classes will not be conducted if the student does not consent to this policy.

Contractor Status: Haharana instructors operate as independent contractors and are not employees of Haharana. Haharana serves solely as a coordinating platform for lesson services and is not responsible for disputes arising outside the direct provision of scheduled lessons.

Solicitation: Students, parents, or guardians may not directly hire, privately contract, or otherwise solicit Haharana instructors outside of Haharana services during active enrollment. Violation of this policy may result in immediate termination of services.

Zero-Tolerance Safety: Haharana maintains a zero-tolerance policy regarding unsafe, inappropriate, or hostile environments. Instructors reserve the right to leave or cancel a lesson at their sole discretion if they believe conditions pose a risk to their health, safety, wellbeing, or professional standards. In such cases, refunds will not be issued.

Pets & Home Environment: Customers are required to accurately disclose the presence of pets in the home during registration and to notify Haharana of any future changes. For the safety, comfort, and health of instructors, pets must be reasonably secured or controlled during lessons when requested. If undisclosed pets, excessive allergens, unsafe conditions, or aggressive animals are present at the lesson location, the instructor may cancel or leave the lesson immediately at their sole discretion. In such cases, the lesson credit may still be considered used and refunds will not be issued.

HAHARANA METHOD™ & Intellectual Property: The HAHARANA METHOD™, including but not limited to instructional systems, curriculum structures, song-sequencing methodologies, onboarding procedures, administrative workflows, branding, training materials, and related business methods utilized by Haharana, constitutes proprietary intellectual property, trade secrets, and confidential business information of Haharana. Customers, students, parents, guardians, instructors, and other users of Haharana services may not reproduce, distribute, copy, commercialize, repurpose, or use Haharana’s proprietary systems, materials, or methodologies to create competing services or for unauthorized commercial purposes without prior written consent from Haharana. Unauthorized use, reproduction, disclosure, or misappropriation of Haharana intellectual property or confidential business information may result in suspension or termination of services and legal action to the fullest extent permitted by law.

Instructor Assignment & Scheduling: Haharana reserves the right to modify instructor assignments, lesson scheduling, lesson format, or instructor availability when reasonably necessary for operational, educational, or scheduling purposes.

Force Majeure: Haharana shall not be held responsible for cancellations, interruptions, or inability to provide services caused by circumstances beyond reasonable control, including but not limited to severe weather, illness, emergencies, transportation disruptions, internet outages, or governmental actions.

Governing Law: These policies shall be governed and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

Dispute Resolution: In the event of a dispute arising from Haharana services, both parties agree to first attempt to resolve the matter informally through good-faith communication. If the dispute cannot be resolved informally, the parties agree to resolve disputes through binding arbitration conducted in the State of New York, except where prohibited by applicable law.

Severability: If any provision of these policies is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Policy Updates: Haharana reserves the right to modify or update these policies at any time. Customers will be notified of material policy changes through email, account notification, or updated publication on the Haharana website. Continued use of services after such notice constitutes acceptance of the revised policies.

Policy Agreement: By enrolling in lessons, purchasing lesson packages, or continuing to use Haharana services, customers acknowledge that they have read, understood, and agreed to these policies.

Image Use: By enrolling, students (or their parent/guardian, if the student is under 18 years of age) grant Haharana permission to use photographs and videos of the student taken during Haharana classes and events for marketing and promotional purposes. If a student or parent/guardian wishes to have a specific piece of published digital media removed, a written request must be submitted to the Haharana office email within seven (7) calendar days of the initial publication date. Requests made after this seven (7)-day window will not be honored, and the right to object to that specific content is permanently waived. Under no circumstances will printed materials or active paid advertisements be recalled or modified.